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Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.
Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.
If your machine is leaking from underneath there is a strong chance that the seals inside the tanks are leaking. This means slush gets into the machine and leaks out of the bottom. If this is case please follow the steps below for each tank:
Remove Old Seals
To remove old shaft shaft seals you will need to empty all the liquid from the machine and remove the Tank Bowl, Auger / Spiral and Watertight Shaft Seal Silicone from the machine. You will then be able to remove Shaft Support.
Once this is done clean and examine the seals for damage or wear. If you require replacement seals they can be ordered from the Spares Section of this website.
Inspect Shafts
At this stage we advise inspecting your Drive Shaft for signs of wear. Wear can be caused by lack of lubrication over a long period of time causing the metal on the shafts to wear away and simply replacing the seals does not work, replacement Drive Shaft may be necessary. Please ensure you inspect your shafts before fitting new seals.
Examine closely where indicated, the Drive Shaft should be the same thickness for its full length. If the shaft is not the same thickness and is ridged as shown in the picture (use your finger to feel the ridge) it will need replacing.
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Leaky Machine?
Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.
Not Freezing?
One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.
Clicking or knocking noise?
This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.
