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Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.
Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.
If the liquid is clear it is most likely condensation which forms on the outside of the slush machine tanks is collected and funnelled in to the drip tray via the drain pipes at the front of the machine. Simply remove the drip trays, empty, wash thoroughly and replace.
Re-seat tanks
One of the most common causes of machine leaks is incorrect fitting of the tank seal. This is the large circular seal that fits onto the back of the tank which holds the slush. Incorrect placement of the tanks can cause the seal to pinch or shift which will result in a leak.
Once done, if the leak continues you may require a replacement rear tank seal. Be sure to inspect the seal for wear or damage. If this is present, replace the seal. If not ensure the tank is lubricated where the tank and seal meet.
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Leaky Machine?
Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.
Not Freezing?
One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.
Clicking or knocking noise?
This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.
