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Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.
Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.
20'C+. This would suggest that the machine is not cooling at all and there may be a fault with a part.
In order to determine what could be wrong there is a test that you can perform:
Place the affected side or sides into the 'Chill mode'. This is the second position on the freeze switches. Allow the machine to run for one hour in the 'Chill Mode' with the spirals turning and make a note of the temperature.
Then place the machine back into the 'Freeze Mode' (First position on the freeze switches) and let the machine run for a further hour. Then make a note of the temperatures.
Both the same - Step 3
Higher in Chill Mode than in Freeze - Step 4
Higher in Freeze Mode than in Chill - Step 5
If both the Freeze Mode and the Chill Mode give you the same high temperature (usually around 20'C) then this would indicate that a coil has failed within the machine and would need to be replaced. Coils can be purchase from our website.
If the temperature is showing higher in the Chill Mode than the Freeze Mode then this would suggest there may be an issue with the thermostat in the machine and an engineer may be required to replace it. This issue can also be common if a gear motor has recently been replaced. For more information please see our guidance on gear motor replacement.
However it is normal for the Chill Mode to operate around 3°C. A reading of this temperature would indicate the machine is working normally. Slightly higher than this would suggest that the machine is overheating and we would recommend following the guidance in 'Not Freezing 0-5°C'
If the machine shows a reading of around 3°C in the Chill Mode but a much higher reading in the Freeze Mode it would suggest that there is an issue with a Limit Switch in the machine and it would need to be replaced. Limit Switches can be purchased from our website.
Did this resolve your issues?
Leaky Machine?
Most leaks can be fixed by a good cleaning. Make sure you are removing any dirt or grime that may have built up or your seals as this is most likely what is causing the problem. Any marks or stains that cannot be removed may indicate that the seal needs to be replaced. Remember to lubricate the seals before they are replaced, failing to do so will cause the machine to leak.
Not Freezing?
One of the most common causes of the machine not freezing is a blocked air filter. The air filter can be found on the side of the machine opposite from the switches. By removing the panel you will find a foam filter, which should be cleaned in hot soapy water, and behind that a metal grill; which should be cleaned with a vacuum cleaner, taking care not bend the metal fins.
Clicking or knocking noise?
This can be a common noise, especially with new machines. The motors in the back of each barrel swing whilst the machine is cooling down. This can sometimes produce a clicking or knocking noise. There is no cause for concern as the noise will fade over a couple of weeks as the machine beds-in. However should the noise continue or worsen it may indicate a problem in the machine. Take a look at our noise section to find out more.
