Not Freezing 20°C+

Problem : The slush machine is not freezing correctly, solution below

Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.

Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.


20'C+. This would suggest that the machine is not cooling at all and there may be a fault with a part.

In order to determine what could be wrong there is a test that you can perform:

Step 1

Place the affected side or sides into the 'Chill mode'. This is the second position on the freeze switches. Allow the machine to run for one hour in the 'Chill Mode' with the spirals turning and make a note of the temperature.

Step 2

Then place the machine back into the 'Freeze Mode' (First position on the freeze switches) and let the machine run for a further hour. Then make a note of the temperatures.

Both the same - Step 3

Higher in Chill Mode than in Freeze - Step 4

Higher in Freeze Mode than in Chill - Step 5

Step 3

If both the Freeze Mode and the Chill Mode give you the same high temperature (usually around 20'C) then this would indicate that a coil has failed within the machine and would need to be replaced. Coils can be purchase from our website.

Step 4

If the temperature is showing higher in the Chill Mode than the Freeze Mode then this would suggest there may be an issue with the thermostat in the machine and an engineer may be required to replace it. This issue can also be common if a gear motor has recently been replaced. For more information please see our guidance on gear motor replacement.

However it is normal for the Chill Mode to operate around 3°C. A reading of this temperature would indicate the machine is working normally. Slightly higher than this would suggest that the machine is overheating and we would recommend following the guidance in 'Not Freezing 0-5°C'

Step 5

If the machine shows a reading of around 3°C in the Chill Mode but a much higher reading in the Freeze Mode it would suggest that there is an issue with a Limit Switch in the machine and it would need to be replaced. Limit Switches can be purchased from our website.

Did this resolve your issues?


Need further assistance?

If you are still having trouble then why not let us know who you, what you have tried and what seems to be the problem?We will contact you as soon as possible.

If your issue is still not resolved, text 'Help' to 075 2063 3584