Machine froze solid and then stopped turning
If you noticed that the machine has over frozen to the point where the spiral no longer rotates please follow the steps below to resolve the issue.
Allow the affected side to defrost.
If the side no longer turns it is likely that the motor will need to be replaced. For more information on how to do this please contact SnowShock Services.
Once the motor is replaced it is a good idea to monitor the machine. If you notice the machine beginning to over freeze stop the rotation and take a look at our 'Over Freezing' articles on how to resolve the issue with your machine.
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