My mix is too thin

Problem : The slush is too thin, solution below

Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.

Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.


Adding too little syrup to your machine can cause problems, here are some signs that your mixture may be too thin.

Freezing Solid or struggling to turn.
If you have noticed that the machine is over freezing or struggling to turn it may be because there is too little syrup in your mixture.

Crystals forming in the tank.
Large balls or crystalline chunks of ice forming in the tank could suggest that the mixture is too watery.

If any of the above to occurring we would recommend starting again with a fresh mixture. If not follow the guide below for how to thicken your mixture.

Step 1

If you think your slush is too thin, like in the picture above it is a simple task to correct.

Step 2

Working from the rear of the machine locate the adjustment indicator and adjustment screw above it for the tank you would like to change. Please note each tank has its own individual adjustment screw and indicator.

Step 3

To make the slush thicker, take a small flat screwdriver and turn the screw ANTI-CLOCKWISE. You will notice the adjustment indicator moving downwards. Only allow the adjustment indicator to move 1/2 a notch at a time before waiting 1/2 hour to see if your slush consistency has improved. After waiting 1/2 hour further adjustments can be made accordingly.

Did this resolve your issues?


Need further assistance?

If you are still having trouble then why not let us know who you, what you have tried and what seems to be the problem?We will contact you as soon as possible.

If your issue is still not resolved, text 'Help' to 075 2063 3584