Not Freezing 6-19°C

Problem : The slush machine is not freezing correctly, solution below

Please perform regular maintenance as detailed below. Failure to maintain your machine in accordance with the Easy Start Guide, which came with your machine, will invalidate your warranty.

Snowshock cannot be held responsible for any repair costs (parts or labour) for equipment that has not been maintained in accordance with the Easy Start Guide.


6-19°C. This would suggest that the machine is not able to cool properly.

Step 1

This can be caused by high ambient air temperature (20-30°C in side the machine) or direct or partial exposure to sunlight. Consider the positioning of the machine and whether there is anything blowing hot air towards it.

This may also be caused by refrigerant leaking from the machine. This process is slow and will normally happen over the course of several weeks. If you notice the machine failing to freeze in this way make sure you have cleaned the air filter first (explained in 'Not Freezing 0-5°C'). Having done that follow the guidance in 'Not Freezing 20°C+'

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If your issue is still not resolved, text 'Help' to 075 2063 3584